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VOLUME 44 | ISSUE 3 | MAY/JUNE 2025
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PROPOSALS
Limit Your Proposal Risk by Implementing a Compliance Review Process
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By Jen McGovern, FSMPS, CPSM
DOMAIN 4
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Submitting a proposal is inherently risky.

Your firm invests thousands of dollars in time and resources to develop each proposal—and there’s no guarantee that there will be a return on that investment! Even with ample positioning and a strong relationship with the client, you can’t fully control the outcome of your proposal. But you can control what information you include—and how you review that information—to give your firm the best chance of being considered for that project or contract.
Public (and some private) sector clients typically rely on a formal Request for Proposal (RFP) process to request services from professional services firms. They use this process for three main reasons:
  • To meet funding requirements. Whether local, state, or federal, all public sector agencies use taxpayer dollars to fund infrastructure improvements. That means they have to be able to justify their spending choices to the general public. Because of this, public sector clients must keep the process of selecting a consultant as fair and as transparent as possible—which means giving each offeror the same opportunity to provide a proposal for review.
  • To compare “apples to apples”. Part of keeping the procurement process fair and transparent is specifying exactly what information is required in each proposal. When each firm provides the same information, it’s easier for reviewers to compare each firm’s overall qualifications and approach to the work. It also helps protect the agency from any backlash on their selection—the selection committee can show exactly how Firm #1 edged out the others on specific evaluation criteria.
  • To narrow down the field. Put yourself in the selection committee’s shoes: You have to read 14 proposals in a week, in addition to your regular duties. You simply don’t have time to read each one from cover to cover. So, what do you do? You weed out proposals by excluding from consideration any proposal that isn’t compliant—whether that means they forgot a whole section or filled out a form incorrectly. Clients want to work with firms that can follow directions. By removing any firms that didn't follow directions, reviewers can focus on the qualified firms that can.
It's that last reason that makes a compliance review such a valuable part of your proposal preparation process. In order to remain a competitor for the opportunity, you need to be compliant. Compliance is the baseline condition—if your proposal isn’t compliant, you’re not winning. Period.
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Compliance is the baseline condition—if your proposal isn’t compliant, you’re not winning. Period.”

The Importance of a Compliance Review

Even knowing that each proposal represents a calculated risk, too many firms run their proposal development schedule right up to the deadline, skipping the crucial step of conducting a compliance review.
At its most basic, a “compliance review” means that someone who wasn’t involved in preparing the proposal looks at it from the client’s point of view. They use their fresh-eyed perspective to determine if they can quickly and easily find the information requested in the RFP. Think about it: Your client can’t read your mind! If they can’t find the information they’re looking for, they can’t evaluate and score that information—which means your firm will score lower than your competitors, risking your chance of winning the project.

To develop your compliance process, start by determining the:

  • Who. Who is the reviewer? Are you part of a large marketing team, where your supervisor or another marketer can provide a fresh-eyes compliance review? Or are you part of a small marketing team, where a technical professional usually conducts the review? Determine who is responsible for reviewing the proposal for compliance—without identifying a particular reviewer, you run the risk of every reviewer assuming that someone else is looking for compliance!
  • What. What are you asking the reviewer to review? You’re providing the draft proposal, of course. However, you also need to determine how to help them review for compliance—are you providing a copy of the RFP (and any addenda) to see if the reviewer interprets the requirements the same way you have, or have you created an outline or scoring sheet to guide their review? Kristen Kearby, Pursuit Manager at KCI Technologies, Inc., recently shared the idea of a simple, three-column rubric as shown below, where reviewers can easily compare the draft proposal against the evaluation criteria and note areas of weakness.
Does Not Meet Criteria
Need to Strengthen
Evaluation Criteria
Meets/Exceeds Criteria
Need to highlight innovative approaches – buried in approach text
Technical Approach (30%):
  • Clear understanding of, and approach to, accomplishing the work
  • Any innovative ideas/approaches
Performance on Similar Work (30%):
  • Ability to provide satisfactory client support under a multi-year contract
  • Example projects from within the past 5 years
  • Client reference information (name, title, email, phone)
Strong project examples provided with references
  • When. When is the review taking place? At the outline stage, before proposal assignments are sent out? Midway through proposal development? Or the day before the RFP is due? Remember to consider how much time reviewers will need to review the materials, as well as how much time you’ll need to address any comments received.
  • Where. Where are they reviewing? In PDF or Word, or another shared-review/cloud-based option? And how are you sharing comments—will you read and address written comments, or will you hold a meeting (like a formal Red Team review) to discuss comments out loud?
  • Why. That’s easy—to protect your firm’s investment!
  • How. How are reviewers reviewing? Are they reviewing a complete draft proposal, or reviewing sections as they’re ready? And how are comments being addressed (and by whom)? Make sure that everyone involved in the proposal development and review process understands their role.
Ideally, each prime proposal would undergo a two-stage review. The first review would take place on a rough draft proposal, where reviewers would identify any areas of non-compliance or opportunities to strengthen sections of the proposal. The second review would take place on the final draft to confirm that any compliance-related issues have been adequately addressed. However, you need to help shape a process that works best for your firm and can be adaptable to any proposal length and schedule.
The key is consistency: Work with your colleagues to figure out the compliance review process that works for your team/your firm, and then apply it consistently. And if anyone says something like, “Ugh, accommodating this review cuts into my writing time,” remind them that taking a half-day to review the proposal for compliance helps guarantee that your proposal will at least receive consideration. It won’t get thrown out by the procurement department to cut down on the number of proposals the selection committee has to review! A standard compliance review is a good investment to reduce the risk involved in proposal submission.
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The key is consistency: Work with your colleagues to figure out the compliance review process that works for your team/your firm, and then apply it consistently.”
Jen McGovern, FSMPS, CPSM, is the Mid-Atlantic Regional Capture Manager for VHB, a 2,000-person planning, engineering, and environmental services firm with 30 offices along the East Coast. She is known for her thorough proposal reviews and her ability to interpret complex RFP requirements. In her 10 years at VHB, Jen has compliance-checked more than 1,000 proposals. A frequent writer and presenter on a variety of marketing topics, Jen is the Chapter Advisor of the SMPS Washington, D.C. chapter and serves on the Editorial Committee for the SMPS Marketer journal. She achieved her CPSM certification in 2015 and was named a Fellow in 2025.
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